Assistant Customer Service Lead | Hybrid | Surrey | £29-31,000
Gecko Travel Recruitment are working with a multi-award-winning travel business who are recruiting an Assistant Customer Service Lead to join their Customer Experience team.
The Role:
As Assistant Customer Service Lead you will lead a small but dedicated team handling programme changes and consolidations. You will ensure the highest standards of customer care while protecting business interests and retaining bookings. You will organise workflows, oversee escalations, liaise with Product Teams, and produce detailed reporting to continuously improve processes.
Senior Travel Operations Co-ordinator | Hybrid | Surrey | Competitive Salary
Gecko Travel Recruitment are working with an Educational Travel Company who are recruiting a Senior Travel Operations Co-ordinator to join their team.
The Role:
As Senior Travel Operations Co-ordinator, you will work alongside your colleagues and clients to deliver exceptional events and a fantastic customer journey. You will help with the planning all operational details of events, including booking venues, confirming accommodation and transport arrangements, and coordinating logistics for multiple groups. You'll also take a hands-on role during events, leading resort teams, managing timings, travel logistics, and solving problems on the ground.