Assistant Customer Service Lead | Hybrid | Surrey | £29-31,000
Gecko Travel Recruitment are working with a multi-award-winning travel business who are recruiting an Assistant Customer Service Lead to join their Customer Experience team.
The Role:
As Assistant Customer Service Lead you will lead a small but dedicated team handling programme changes and consolidations. You will ensure the highest standards of customer care while protecting business interests and retaining bookings. You will organise workflows, oversee escalations, liaise with Product Teams, and produce detailed reporting to continuously improve processes.
Gecko Travel Recruitment are working with a multi-award-winning travel business who are recruiting an Aviation Operations Manager to join their team.
The Role:
As Aviation Operations Manager you will oversee and develop a team responsible for managing airline bookings, schedule adjustments, and related financial processes. You will focus on improving workflows through process optimisation and automation, ensuring smooth operations that support both customer satisfaction and business objectives. You will also act as the primary point of contact between the operations team and customer-facing departments, representing the team in any operational incidents when needed.
Gecko Travel Recruitment are working with an Educational Travel Company who are recruiting a Senior Travel Operations Co-ordinator to join their team.
The Role:
As Senior Travel Operations Co-ordinator, you will work alongside your colleagues and clients to deliver exceptional events and a fantastic customer journey. You will help with the planning all operational details of events, including booking venues, confirming accommodation and transport arrangements, and coordinating logistics for multiple groups. You'll also take a hands-on role during events, leading resort teams, managing timings, travel logistics, and solving problems on the ground.
Gecko Travel Recruitment are working with a multi award-winning tour operator who are recruiting a Brand Manager to join their team on a permanent basis.
The Role:
In this newly created role as Brand Manager, you'll lead the in-house creative studio, championing the brand across all customer touchpoints. Driving creative direction across print and digital, you'll ensure marketing materials are on-brand, inspiring, and delivered on time. This hands-on role blends creative leadership with studio management, mentoring a talented team while raising the bar for design and workflow excellence.