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15 jobs found

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Guest Services Executive | Hybrid | SW London | £26,500 + Commission Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Guest Services Executive to join their team on a permanent basis. The Role: As Guest Services Executive, you will be responsible for handling all pre and post cruise inquiries and correspondence from guests via telephone, email, or letter. You will have previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations. Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role.

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Operations Executive | Office based |North London | £25-28K + Commission Gecko Travel Recruitment are working with a multi-award-winning travel business who are recruiting an Operations Executive to join their team. The Role: As Operations Executive, you will be responsible for delivering exceptional post-booking support to travel agents partners, ensuring all issues are resolved efficiently and professionally. You will manage booking amendments across flights, hotels, car hire, and transfers, as well as process APIs and mobility forms. This role requires strong communication, problem-solving skills, and the ability to work under pressure, all while maintaining the highest standards of customer service.

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Contract Specialist - Hotel Partners | London | Salary £40-45,000 Gecko Travel Recruitment is working with a high-end luxury travel business who are looking for a Contract Specialist - Hotel Partners to join their team. This is a newly created role offering an exciting opportunity for an experienced travel professional. The Role As a Contract Specialist - Hotel Partners, you will be responsible for managing group travel enquiries from initial contact through to confirmation. These groups may include wedding parties, family celebrations or a corporate event.

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Senior Latin America Travel Expert | Remote | UK | Competitive Salary + Quartely Bonus Gecko Travel Recruitment are working with a well-established luxury travel business who are recruiting a Senior Latin America Travel Expert to join their team. The Role: As Senior Latin America Travel Expert, you will be the lead consultant for Latin America, with the opportunity to help build and develop this exciting new product for the business. You will manage enquiries from initial contact through to post-travel, creating high-end, tailor-made itineraries and building strong, long-term client relationships. You Will Have: • 4+ years' experience in luxury, tailor-made travel, specialising in Latin America (essential) • Strong first-hand destination knowledge, particularly Peru, Brazil, Chile, Argentina, Costa Rica and Ecuador • Proven sales track record within a target-driven environment • Experience designing complex, tailor-made itineraries • Excellent communication and client relationship-building skills • Strong attention to detail, organisation and time management • Commercially minded, proactive and self-motivated approach Additional Info: • Competitive salary dependent on experience, plus performance-related bonus paid quarterly • Remote • Generous annual leave entitlement and long service benefits • Birthday off • Discounted travel and exclusive industry rates • Educational trips and ongoing training and development • Company pension scheme • Exciting opportunity to lead and help establish a brand-new Latin America product Apply with your CV quoting GTR1908 or visit: www.

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Product Delivery Manager | Cruise | Hybrid, Essex | £34-37,000 Gecko Travel Recruitment is working with a rapidly expanding cruise operator that is looking for a Product Delivery Manager to join its team. The Role As Product Delivery Manager, you will be responsible for delivering the full guest experience onboard the company's cruise ship(s). You will ensure that onboard experiences meet guest expectations and that the product offering remains consistent across the business. You will continually gather customer feedback through onboard engagement, CSQs, and analysis of the commercial impact and revenue streams associated with the products and services offered.

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Operations Manager | Hybrid | East Sussex | Competitive Salary Gecko Travel Recruitment are working with an established travel business who are recruiting an Operations Manager to join their team. The Role: As Operations Manager, you will lead, manage and develop a team of Senior Delivery Executives, overseeing operational performance, workload and resource planning. You will ensure consistently high standards of customer service and operational delivery, while supporting with complex customer issues and driving improvements across the Delivery function. You Will Have: • Strong operational experience within educational or group travel • Proven people management experience, with the ability to coach, develop and lead through others • Experience managing team performance against objectives and KPIs • Excellent organisational and planning skills, with the ability to manage workload and priorities in a fast-paced environment • Strong problem-solving and decision-making skills, with experience handling complex customer and operational issues • A proactive approach to improving processes, systems and ways of working • Good commercial awareness Additional Info: • Salary depending on experience • Hybrid working with a minimum of three days per week in the East Sussex office • Up to 25 days' annual leave depending on service • Birthday day off • Learning and development opportunities • Opportunities to travel and experience tours first-hand • Occasional UK and overseas travel may be required Apply with your CV quoting GTR1904 or visit: www.

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