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Gecko Travel Recruitment are working with a well-established travel business who are recruiting a Ticketing Executive to join their Reservations Service Team.
The Role:
As Ticketing Executive, you will ensure tickets are issued accurately and on time, manage schedule changes efficiently, and provide support across the reservations team. You will monitor queues, process reissues and refunds, assist with fare queries, and ensure all ticketing deadlines and airline guidelines are met, while maintaining a high level of customer service. You will also be required to cover the emergency phone, 2 weeks on, 2 weeks off dealing with calls from passengers who require urgent assistance.
You Will Have:
• Strong fares and ticketing knowledge
• Excellent GDS experience (Amadeus, Galielo or Worldspan)
• Strong attention to detail
• Excellent organisational skills
• Good communication skills
• Customer-focused approach
• Ability to work flexibly, including out-of-hours support on a rota basis
Additional Info:
• Salary circa £30,000 per annum
• Hybrid working based in the Birmingham office
• Out-of-hours support on a rota basis, with additional compensation offered for this
• Excellent travel discounts
• Monday to Friday role with only the occasional Saturday (day off in lieu)
Apply with your CV quoting GTR1826 or visit: www.geckotravelrecruitment.co.uk
If you don't hear from us within 7 days, unfortunately your application hasn't been successful this time.
